Last updated: 27 August 2026

We want you to love your Dreamlight 4S. If it isn't right for you, this policy explains how our 30-Day Sleep Trial and returns process works.

30-Day Sleep Trial

Every Dreamlight 4S comes with a 30-Day Sleep Trial. If you're not happy with it within 30 days of delivery, contact us and we'll help arrange a return and refund - no questions asked.

How to Request a Return

Email evariste.ekamonle@outlook.com with your order number and the reason for your return. We'll confirm the return address and any next steps by email.

Condition of Returned Items

Please return your Dreamlight 4S in its original packaging where possible. Used items are accepted under the 30-Day Sleep Trial - this is a comfort trial, not limited to unopened items.

Refunds

Once we receive your return, we'll process your refund to your original payment method within 5-10 business days. You'll receive an email confirmation once your refund has been issued.

Faulty or Damaged Items

If your Dreamlight 4S arrives faulty or damaged, contact us as soon as possible with photos of the issue and we will arrange a free replacement or full refund. This is in addition to, and does not affect, your statutory rights under the Consumer Rights Act 2015.

Who Pays Return Postage

For 30-Day Sleep Trial returns, please contact us first - in most cases we will cover reasonable return postage costs. For faulty or damaged items, we will always cover return postage.

Contact

Questions about a return or refund? Email evariste.ekamonle@outlook.com or write to us at 10 Rowland Road, Wallingford, OX10 9PB, United Kingdom.